Refund & Return Policy
At Axiom Prime Labs, customer satisfaction is important to us. Due to the specialized nature of our laboratory research materials, all return and refund requests are handled in accordance with the policy below.
Returns & Refunds
Because our research compounds are sensitive to temperature, storage conditions, and handling, we cannot accept returns or issue refunds for products that were ordered by mistake, are no longer wanted, or are refused after shipment.
Returns are only accepted for products that arrive damaged, defective, or incorrect.
If you receive an item that is damaged or does not match your order, please contact our support team within 14 days of delivery. To help us process your request quickly, include:
- Your order number
- A description of the issue
- Clear photographs showing the damage or incorrect item
After reviewing your claim, Axiom Prime Labs will determine whether a replacement or refund is appropriate.
Authorized Returns
Do not return products without prior authorization.
If a return has been approved by our customer support team, you will receive return instructions before shipping the product back. Unauthorized returns may be refused.
Authorized returns should be sent to:
Axiom Prime Labs
12161 Mercado Drive #208
Venice, FL 34293
United States
Lost Packages
If a shipping carrier confirms that your package has been lost in transit and the shipment cannot be recovered, we will send a replacement order at no additional cost.
If the carrier’s tracking information confirms the package was successfully delivered to the shipping address provided during checkout, our shipping obligation has been fulfilled. Claims involving packages marked as delivered will be reviewed on a case-by-case basis, but complimentary replacement shipments are not guaranteed.
Missing Items
If your order arrives with an item missing, please notify our customer support team as soon as possible.
Each order is documented during fulfillment to help verify shipment contents. Once we confirm that an item was omitted during packing, we will promptly ship the missing product at no additional charge.
Exchanges
If you receive the wrong product or a product that is defective, we will gladly exchange it for the same item, subject to inventory availability.
To request an exchange, contact us within 14 days of delivery and provide your order number along with photographs of the product. If your request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label before shipping your replacement.
Chargebacks
We encourage customers to contact Axiom Prime Labs before initiating a payment dispute with their financial institution.
Many order concerns can be resolved quickly through our customer support team. Filing a chargeback for an order that was properly delivered or for reasons inconsistent with this policy may delay resolution and could be treated as a fraudulent transaction.
If you believe a billing error has occurred, please contact us so we can investigate and work toward a fair resolution.
Contact Us
If you have questions regarding this Refund & Return Policy or need assistance with an order, please contact us:
Axiom Prime Labs
12161 Mercado Dr
Venice, FL 34293
United States
Email: support@axiomprimelabs.com