Shipping Policy

At Axiom Prime Labs, we are committed to processing and shipping every order as quickly and efficiently as possible. Our goal is to provide dependable service and timely delivery for laboratories and research professionals throughout the United States.

Shipping Availability

Axiom Prime Labs currently ships orders within the United States only. We do not offer international shipping through this website, and orders with delivery addresses outside the U.S. cannot be accepted at this time.

Order Processing

Orders received before 12:00 PM Central Time (CT) on business days are generally processed and shipped the same day. Orders submitted after the daily cutoff, on weekends, or on recognized holidays will be processed on the next business day.

Once your package has been shipped, a confirmation email containing your tracking information will be sent so you can monitor your shipment directly through the carrier.

Shipping Options

Domestic orders are shipped using trusted national carriers, including:

  • FedEx 2Day®
  • FedEx Priority Overnight®
  • UPS shipping services (where available)

Transit times begin once your order has been accepted by the carrier. Delivery estimates may vary due to weather, holidays, carrier volume, or other circumstances outside our control.

Please note that weekend delivery is not available for many FedEx and UPS services, which may affect delivery dates for orders shipped later in the week.

Shipment Tracking

Every shipment includes tracking information. You may use the tracking number provided in your shipping confirmation email to monitor the progress of your delivery.

If your tracking information has not updated for five (5) consecutive business days, please contact our customer support team so we can investigate the shipment with the carrier.

Delivery Issues

Marked Delivered but Package Not Found

If your tracking indicates that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your delivery location
  • Looking inside mailboxes or parcel lockers
  • Asking neighbors or building management if they accepted the package
  • Allowing up to 24 hours, as some carriers scan packages before the final delivery is completed

If your package is still missing after this period, please contact us and we will assist you in working with the carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Axiom Prime Labs cannot be held responsible for delays, returned shipments, or lost packages resulting from incorrect or incomplete shipping information.

If you discover an error after placing your order, please contact us immediately. While we will make every effort to update the address before shipment, changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Carrier Responsibility

Once a shipment has been picked up and scanned by the carrier, responsibility for transportation and delivery rests with that carrier.

Although Axiom Prime Labs carefully prepares and ships orders promptly, we cannot control carrier delays, routing changes, weather events, or other transportation-related issues after the package leaves our facility.

Returns, Replacements & Refunds

Due to the specialized nature of our laboratory research materials and their sensitivity to environmental conditions, we are unable to accept returns for products that have been opened, improperly stored, ordered in error, or no longer wanted.

If your order arrives damaged, defective, or incorrect, please contact our support team within 14 days of delivery. Include your order number along with photographs showing the issue. Once verified, we will promptly provide a replacement or issue a refund when appropriate.

Lost Shipments

If a carrier confirms that a shipment has been lost in transit and the package cannot be recovered, Axiom Prime Labs will replace the order at no additional charge.

If carrier tracking confirms a successful delivery, our shipping obligation has been fulfilled. Packages reported as missing after delivery will be reviewed individually, but replacement shipments are not guaranteed.

For complete information regarding eligibility and processing, please review our Refund Policy.

Contact Us

If you have questions regarding your shipment or need assistance with an order, our customer support team is happy to help.

Axiom Prime Labs
12161 Mercado #208
Venice, FL 34293
United States

Email: support@axiomprimelabs.com